Monthly Fee Flat, Quoted Per Client Priced after we see what you actually have

On-Site Service California's Central Valley Scheduled visits, plus hands-on work when a problem is physical

Remote Support The entire United States Most problems solved without anyone driving anywhere

Start A Conversation (559) 507-2076 Monday – Friday, 9:00 AM – 5:00 PM Pacific

The Short Version

What Managed IT Actually Means

No jargon, no acronyms. Here is the whole idea in the time it takes to drink a coffee.

Most small businesses buy computer help the way they buy plumbing. Something breaks, you find someone, you pay for the hours, and you hope it holds. That works fine right up until the thing that breaks is the thing the entire office runs on — the server, the internet connection, the one machine that prints the invoices.

A managed IT agreement turns that around. You pay one flat fee every month, and keeping the equipment healthy stops being an emergency you handle and becomes a standing job somebody else does. We watch the machines, install the updates, check that the backups really ran, clean the dust out of the fans, answer your staff when they get stuck, and come out to the office on a schedule rather than only when something is already on fire.

The measure of a good month is that you barely heard from us and nothing stopped. That is the whole product. Everything below is detail.

If Your IT Person Is Currently A Nephew

Plenty of good businesses are held together by one bright person who is “good with computers”. Sometimes it is a relative, sometimes it is the office manager who taught herself, sometimes it is you at nine at night. It works, and it costs nothing, and it is completely invisible right up to the week that person is on holiday, or leaves, or cannot get the server to boot, or turns out to be the only one who knows the password to the email account the whole company depends on.

The point of a managed agreement is not that your nephew was bad at it. The point is that the knowledge should not live in one head, the backups should not depend on somebody remembering, and the person who fixes the server should be someone you can call on a Sunday without feeling guilty about it.

What It Is Not

It is not a call center with a ticket number. There is no portal to log into, no chatbot, and no queue — you call the number on this page or send us a message, and you get a technician. It is also not a license to ignore your equipment forever: part of the job is telling you honestly which machines are near the end of their lives, so you can replace them on a schedule you chose instead of on the morning one dies.

In One Sentence

You get an IT department without hiring one — the monitoring, the maintenance, the backups, the security and the person your staff calls, all for a fee you know in advance.

One predictable line in your budget
Someone whose job is stopping problems, not billing for them
Your whole environment covered: servers, PCs, Macs, phones and tablets
Every agreement written around your business, not a package

The first conversation is free, and nothing is signed until you have the plan and the number in writing.

Included As Standard

What A Managed Agreement Covers

Every agreement is built around the business it serves, but these seven things are in all of them. If a proposal you are comparing leaves one out, ask why.

Continuous Monitoring

Your server and network equipment are watched around the clock, because they are working around the clock. Monitoring software reports the boring things that turn into expensive things: a hard drive reporting early errors, a disk filling up, a backup that finished with warnings, a switch that dropped off the network at 3am and came back. Most of the value here is finding the problem while it is still cheap.

Scheduled Preventative Maintenance

Updates and patches, disk health checks, clearing out the junk that accumulates, restarting the things that need restarting. It also means the unglamorous physical work: opening the cases and removing the dust and debris from fans and heatsinks, so machines stop overheating and shutting themselves down halfway through the afternoon. We check for wear and damage while we are in there.

Helpdesk For Your Whole Team

Not just the owner — everybody. If someone cannot print, cannot find a file, is locked out, or has a message on screen they do not understand, they call us directly and we deal with it. This matters more than it sounds: staff who cannot get help quietly stop asking, and start working around the problem in ways that cost the business far more than the fix would have.

Scheduled On-Site Visits

Remote support handles most of the work, but some things need hands. Cabling, hardware swaps, setting up a desk for a new hire, moving an office, replacing the switch in the closet. Regular visits also catch what nobody reports — the backup drive that was unplugged to charge a phone, the battery backup that has been beeping for a month.

Backup You Can Actually Restore

Encrypted backup runs to a local drive so a restore is fast, and off-site so that a fire, a flood or a theft cannot take both copies at once. The part most businesses are missing is not the backup — it is the proof. An untested backup is a rumor, so restoring from it is part of the routine, not something we find out about on the worst day. Read more about data recovery and backup.

Security And Malware Protection

Antivirus and anti-malware on every machine, configured to alert us rather than just flashing a warning at whoever is sitting there. When something is detected it is removed, the machine gets a full scan, and we follow it up to find out how it arrived. Alongside that: keeping systems patched, and keeping the firewall and remote access locked down.

Phones, Tablets And Macs Too

A business does not run on desktops alone any more. Mail on a phone, a tablet at the counter, a laptop that goes home at night, the one Mac in a building full of PCs. All of it is part of the environment, so all of it is covered — including setting up a replacement device when someone drops theirs.

One more thing is usually part of an agreement without being guaranteed in every one: dealing with your vendors. We make the calls you do not want to make — the internet provider when the line is down, the software company whose update broke something, the printer contract, the phone system — and hold the technical end together, from Microsoft 365 and email to domain names and renewals. How far that goes is written into your agreement rather than assumed. See networks, servers and cloud services for how that side is built.

Money

How The Flat Monthly Fee Works

Why one predictable number beats an hourly rate — for you, and, if we are honest about it, for us.

Hourly IT billing has a problem nobody likes to say out loud: the person fixing your computers earns more when more of them break. Nobody is sabotaging anything, but there is no reward for spending an unpaid hour making sure a problem never happens again. A flat monthly fee reverses that completely. Once the fee is fixed, every hour we do not have to spend on your emergency is an hour we keep — so the incentive is to make your equipment boring, and keep it that way.

The second benefit is the one owners mention first: you can budget. IT stops being a jagged line in your accounts — nothing for four months, then a four-figure week when the server dies — and becomes one number that is the same every month. You can plan around it, and you know what you are getting for it.

Why There Is No Price On This Page

Because any number printed here would be wrong for most of the people reading it. A six-person insurance office with everything in the cloud and a thirty-person clinic running its own server are not the same job, and pricing them the same would mean overcharging one and short-changing the other. Every agreement is quoted individually, after we have looked at what is actually on your desks and in your closet.

That look costs nothing and commits you to nothing. If it turns out a managed agreement is not the right shape for your business, we will say so — that is a better outcome than selling you a monthly fee you resent by March.

Ask For A Quote (559) 507-2076

What Moves The Number

These are the things we look at before quoting. None of them are a surprise, and you can estimate most of them yourself before you call.

How many computers, and how many people using them
Whether you run your own server, or everything lives in the cloud
How many locations, and how they are connected
The software the business genuinely cannot trade without
How much scheduled on-site time you want each month
What condition the equipment is in on day one

Businesses inheriting years of neglect usually need more attention in the first few months. We would rather tell you that up front than discover it together.

The Rhythm Of The Work

What Happens Overnight, And What Happens During Your Day

A managed agreement has two shifts. Almost none of the maintenance should ever interrupt someone trying to do their job.

Overnight: The Work You Never See

The bulk of routine management happens when the office is empty. Updates and patches, hardware diagnostics, disk checks and clean-up, verifying that the night’s backup completed and can be read back, restarting anything that needs it. This is deliberate, not convenient: a workstation that decides to install an hour of updates at two in the afternoon costs a business far more than the update was ever worth.

Because it is done remotely, none of it requires anyone to be let into the building, and none of it requires your staff to leave machines switched on at someone’s guess. It is scheduled, and it is reported.

During The Business Day: People, Not Machines

Office hours belong to whoever needs help. Someone calls, we connect to their screen, and most issues are dealt with there and then in minutes — rather than after a drive across the Valley and back. When a problem is physical, or when it is faster to stand at the machine than describe it down a phone, we schedule the visit.

Our published hours are Monday – Friday, 9:00 AM – 5:00 PM Pacific, and that is when on-site work is normally arranged.

Around-The-Clock Support, For Clients On An Agreement

Businesses do not only break during office hours, and a server that fails on a Saturday is not a Monday problem. Around-the-clock telephone support is part of a managed services agreement — it is a client entitlement, not a general promise to the public, and it is one of the clearest reasons businesses move onto an agreement in the first place.

Managed clients can reach a technician outside business hours
Monitoring runs continuously, including nights and weekends
If it cannot be solved by phone, we take it remotely
If it cannot be solved remotely, we come to you

Everyone else — including one-off repair and tech support customers — is welcome during our published hours.

Getting Started

How An Engagement Begins

Four steps, in this order. Nobody is asked to commit to anything until step three is in their hands and they have had time to read it.

A Conversation

Free, and usually short. What do you have, what keeps going wrong, what are you worried about, and what would you like to stop thinking about? Phone or the contact form — both reach the same person.
An Assessment

We look at what is really there: every machine and roughly how old it is, the server if there is one, the network gear, the internet connection, what is being backed up and what only looks like it is. For a lot of owners this is the first complete list of their own equipment they have ever seen.
A Written Plan And A Flat Quote

In writing, so you can read it twice and compare it to anything else on the table: what the agreement covers, what we would fix in the first weeks, what should be replaced and in what order, and the monthly figure. No surprises buried in a footnote.
A Quiet Transition

We document the environment, put monitoring and backup in place, collect and secure the credentials that have been living in a drawer, and introduce ourselves to your staff so they know who to call. If you already have someone looking after your IT, that handover is handled professionally — the goal is a business that keeps working, not a point being made.

Fit

Who Managed IT Suits

It is not right for everybody, and the businesses it fits best have something in common: when the computers stop, the money stops.

Small Offices With No IT Person

Ten desks, a shared drive, a printer everyone argues with, and nobody whose actual job is any of it. An agreement costs a fraction of employing someone, it does not take holidays, and it does not walk out with the passwords in its head.

Professional Practices

Law offices, accountants, insurance agencies, clinics and consultancies. The work is billed by the hour, so downtime is money leaving the building in real time — and the records are confidential, have to be kept for years, and have to be findable when somebody asks for them.

Retail, Trades And Field Businesses

A till that will not take a card, a scheduling machine that will not load, a quoting system down while a customer waits. These businesses often have less equipment than an office does, and depend on it far more, which makes the monitoring the valuable part.

Non-Profits And Small Agencies

Donor and case records that must not leak and must not be lost, reporting obligations with deadlines, a budget approved a year ahead, and staff who change more often than the systems do. A predictable monthly cost and written documentation are worth more here than anywhere.

If you have three laptops, no server and everything already in the cloud, an ongoing agreement may be more than you need — and we will tell you so. In that case repair and tech support when you need it is the cheaper answer, and the door stays open for later. All four of our service lines are available on their own.

Where We Work

On-Site Across The Valley, Remote Across The Country

On-site work is centered on Fresno and Clovis and runs the length of the Valley: north through Madera, Merced, Modesto and Stockton up to Sacramento, and south through Hanford, Visalia and Tulare down to Bakersfield. If your business has two sites at opposite ends of that stretch, one agreement can cover both, and the same people look after each of them.

Remote support is not limited to the Valley. It reaches the entire United States, which matters more every year: a business headquartered here with a bookkeeper in another state, or a sales rep who works from a spare room, does not need a second IT company to look after them. See the towns we cover for on-site service for the detail, or read a little about how we work.

Before You Call

Questions Owners Ask First

Do we have to be on a contract to get help from you?

No. Repairs, upgrades, virus removal and general support are available on their own, for businesses and for homes — see computer repair and tech support. A managed agreement is for businesses that would rather have the whole thing looked after continuously than call someone each time.

We already have someone doing our IT. Is this a replacement?

Not necessarily. Sometimes an agreement takes the load nobody has time for — the monitoring, the backups, the after-hours cover — and leaves the day-to-day with the person already doing it. Sometimes we take it all on. Both work, and which one is right is part of the conversation.

Will you make us replace all our equipment?

No. We start with what you have, and the written plan tells you honestly which machines are near the end of their useful lives and in what order to deal with them. The aim is replacement that is scheduled and budgeted rather than replacement at nine in the morning because something died.

What happens if something goes wrong at night or at the weekend?

Around-the-clock telephone support is part of a managed services agreement, so clients on an agreement can reach a technician outside office hours, and the monitoring on your server and network runs continuously regardless of the day. Our published hours for everyone else are Monday – Friday, 9:00 AM – 5:00 PM Pacific.

What does it cost?

A flat monthly fee, quoted for your business after we look at it — there is no package price on this page because there is no package. Call (559) 507-2076 or send us the details and we will get you a number in writing. More questions are answered on our questions and answers page.

Also From Us

Services That Sit Alongside A Managed Agreement

Each of these is included in an agreement where it makes sense, and available on its own where it does not.

Managed IT Services In Fresno And Across California's Central Valley