Contact Gavilan Consulting
Tell us what is going wrong, or what you are trying to build. Call and you will be talking to a technician rather than working through a call queue, or send the form and we will read it ourselves. We work on-site across California's Central Valley and remotely throughout the entire United States.
Send A Message
Tell Us What You Need
Only your name, your email address and a message are required. Everything else is there because it saves a round trip — a phone number lets us call you back instead of typing, and a city tells us straight away whether this is an on-site visit or something we can pick up remotely today.
Before You Write
What To Tell Us So We Can Help Sooner
None of this is required. It is simply what turns a first reply from “can you tell us a bit more?” into an answer.
If Something Is Broken Right Now
- What stopped working, and what you were doing at the time.
- Whether it affects one person or everybody — that single answer usually decides whether we are looking at a computer or at the network.
- The exact wording of any message on screen. A photograph of it with your phone is ideal.
- Roughly when it started, and anything that changed just before: a power cut, an update, a new device, a storm.
- Whether the machine is still switched on. If you suspect a failing hard drive, leave it off and say so — every extra hour a failing drive spends running can make what is on it harder to get back.
Suspected data loss is its own emergency. Read the first steps on our data recovery and backup page before you power anything back up.
If You Are Planning Something
- Roughly how many people, and how many computers, phones and tablets they use between them.
- Whether you have a server, and where your email and files live now — Microsoft 365, Google, a box in a cupboard, or nobody is quite sure.
- What is prompting the change: a move, a growth spurt, an audit, a scare, or the current arrangement quietly costing more than it should.
- Who looks after the technology today, even if the honest answer is “whoever is nearest”.
- Any date you are working toward. A lease, a move-in or an insurance deadline changes the order things get done in.
Not sure yet? Say so. The first conversation is free, and part of its job is working out whether you need anything at all.
Point Us At The Right Thing
Not Sure Which One You Need?
Pick whichever is closest — nothing here is binding, and getting it wrong costs nothing. Each page explains in plain language what the work involves.
Managed IT Services
Your whole IT department for a flat monthly fee — monitoring, maintenance, helpdesk and on-site visits, all included.
Read about Managed ITComputer Repair & Tech Support
Repairs, upgrades, virus and malware removal, new machine setup, and patient help for the people using them.
Read about Repair & SupportNetworks, Servers & Cloud
Wired and wireless networks, servers, firewalls, VPN, Microsoft 365 and email — designed, installed and looked after.
Read about Networks & CloudData Recovery, Backup & Forensics
Encrypted on-site and off-site backup, disaster recovery planning, data recovery, and digital forensic examination.
Read about Data & RecoveryAfter You Send It
What Happens Next
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Somebody Reads It
Your message goes straight to a working inbox, not into a queue to be sorted later by someone who cannot answer it. If you left a phone number and the question is quicker to talk about than to type, we will often call rather than write.
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We Ask The Obvious Questions
Usually a handful: what you have, what it is doing, and what you want it to do instead. For anything ongoing we will want to look at the environment properly before saying anything about cost — every agreement is quoted per client, because no two offices are wired the same way.
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You Get A Straight Answer
Including, when it applies, that you do not need us. Some questions are answered in a five-minute phone call and that is the end of it. Others turn into a visit, a remote session, or a written plan you can take away and think about.
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Nothing Starts Until You Say So
The initial consultation costs nothing and commits you to nothing. If we do go ahead, you will know what is being done and why before it happens.
Common questions — what remote support actually looks like, what a flat monthly agreement covers, whether we work with home users — are answered on the frequently asked questions page. If you would rather know who you are calling first, there is a plain account of how this practice works on the about Gavilan Consulting page.